Shopping centres should adjust their hours to shoppers’ needs

Private Property South Africa

Successful retail centres should stay open later in order to boost retail sales because modern South African lifestyles have changed.

Marius Muller, CEO of shopping centre investor Pareto, believes the opening hours of many malls still lag behind the needs of the consumers who support them.

“It is important for malls and retailers to see the big picture when it comes to being open for shoppers,” says Muller.

He points out that many regional shopping centres, including some of the largest and most popular, still have standard minimum shopping hours until 6pm, which doesn’t make the cut for many consumers. He uses the example of a parent who works until 5pm, then navigates through peak-hour traffic to collect their children from after-school care. Many consumers also work unconventional hours, from top executives and professionals to nursery school teachers and taxi drivers. “The point is that to make the sale, you need to be open for shoppers when they are able to shop,” he says. Muller says: “It comes down to knowing your customer, understanding how they live, work and play, and what times are most convenient for them to shop with you. It also means that retailers and malls need to work together to find their optimal opening times.”

Pareto is one of the country’s leading retail property industry players and owns, among others, Menlyn Park Shopping Centre (Pretoria), Cresta Shopping Centre (Gauteng), The Pavilion (Durban) and Mimosa Mall (Bloemfontein).

This article originally appeared in Neighbourhood, Sunday Times.

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