Q&A session with Michelle Dickens from the Tenant Profile Network.
Wear and tear is a very challenging topic to discuss for tenants and landlords because what is a material defect for a tenant might not be a material wear and tear item for a landlord.
So we try and look at each instance, or each case on its own merits. For example, the tenant must have access to a proper fit-for-the-purpose for which it was let. That means that he should have a working geyser, a working bathroom, a working stove, working hotplates, working electrical appliances, working plugs, a roof that doesn't leak, there should be no damp problems.
But internal keys that may not be there, maybe not so much a material defect that the landlord needs to remedy straight away.